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Return and Replacement Policy

• Guarantee Clause

We offer you a 1 Year Standard Warranty (comprehensive) / Guarentee, unless specified additional warranty on the invoice. We wish to provide you with a worry free shopping experience, when you choose to make a product purchase on indiancrusaders.com. If the item malfunctions during the course of operation or has any issues related to performance or the machines reaches you in damaged condition (please notify on the date of receipt of package), you may conveniently return it in its original packaging and we will give you a replacement. If possible we will have our person visit your place and do the replacement in person.

• How can I return a product ordered from Crusaders Technologies India Pvt Ltd.?

If you want to return the product purchased on indiancrusaders.com, here’s the process you can follow:





Initiate a return or replacement by filling the form here.
Keep the product ready along with its original packaging.
Our representative will inspect the unit and arrange for the pick up of the product from the place of delivery. in some rare cases we will ask you to ship the product
We will replace the product or refund the amount within 15-21 working days.

We will refund the entire cost of the returned item, less 2.5% applicable bank charges, 10% Service Tax on the bank charges and 0.5% ECESS 0.5%SBCESS on Service Tax. Please note that the refund facility can be availed only on products purchased online, on our website indiancrusaders.com.

• Within what time period do I have to return the product?

You can conveniently return any product purchased on indiancrusaders.com within 1 day of receiving your shipment if the machine reaches you in damaged condition.

• How and when will I get my refund?

Once your product has been collected and received, we will initiate the refund process and fully refund within 3-7 working days. The refund is made to the same bank account/ credit card/ debit card which was used to pay for the purchase. Please note that no refunds are made by cheque or cash. We can do a NEFT transfer to your bank account, after deducting the bank charges and service tax as mentioned above,

• What can I return?

You may request returns for any items you buy from indiancrusaders.com in case of the same reaching you in a damaged condition or a wrong item / model being delivered.

• What are the details you require to process NEFT refund?

When you agree for NEFT refund, Crusaders Technologies India Pvt Ltd. customer support will get in touch with you for some details. For NEFT refund, we require your Bank Name, Account Number, Account Holder’s name, IFSC code and Location of the bank. We initiate the refund process once we receive the details from you, and it takes 7-10 days for the money to be credited back to your account.